Ordering, Terms, and Conditions
General Inquiry
If there are any questions about items or availability, simply email us at inquiry@jeweltonesbeads.com or submit an inquiry form. We will get back to you promptly!
To Custom Order an Item
Orders start with an email. Tell us what you are looking for, and this will open a dialog to make sure everything is perfect when finished. Once the details are set, a contract will be drawn up. It will include details about the piece, price, delivery date and payment options. Once the contract is set and the deposit is made, the order is confirmed. If there are any questions after this, please contact us. We like to work closely with our customers to ensure total satisfaction.
Payment Options
We accept Paypal payment options. If paypal is not available, arrangements will be made on an individual basis.
Some of our larger items are elegble for monthly payments. This is decided on a per-project basis. Delivery will be after the final payment (including shipping) is received.
Deposit Fee
All orders require a 20% non-refundable deposit. If the order is cancelled, payments after the deposit will be returned.
Redesign Fee
When designing, sometimes ideas don’t work out, re-designing is necessary. After the initial design is approved, customers get 1 free re-design. After that, all re-designs are $25 each. After 3 redesigns, the project will be put on hold, in respect for all customers. Re-design fees are non-refundable.
Cancellations
An order can be cancelled by the customer if there is more than 1 week until delivery date. Once an order is within 1 week of delivery, it is considered finished and cannot be cancelled.
If an order is cancelled by the customer, the deposit and any re-design fees are non-refundable. All monies after that will be returned. If an order is cancelled by the artist, all money will be returned.